Why We Put This FAQ Together
Most questions we hear from you fall into four buckets: getting into your account, moving money in or out, understanding which games are available, and sorting out anything that looks stuck. We have built this page to address those directly. When you send money via bKash, Nagad, or Rocket, the amount needs to match what you entered in your deposit screen —
a mismatch is the most common reason a deposit does not reflect immediately. For withdrawals, your account wallet name and the mobile wallet registered number must match before the transfer goes through. That verification step is not optional; it protects your funds. Availability of all features depends on your local law and eligible regions. If you still cannot find what you need
after reading through, our support channel is the fastest path — details are further down this page. Treat this FAQ as your first stop, not your last resort.
- bKash
- Nagad
- Rocket